Terms of Service

Preamble

At Best Laundromats, we take pride in the service we provide. The following Terms of Service are outlined below, and your usage of our facilities constitutes your agreement to these Terms of Service. If you do not agree to comply with these Terms of Service, please refrain from using our self-service laundromat facilities.

Terms of Service

  1. SMPB Holdings Pty Ltd (ABN 79 665 297 325) (hereafter “Best Laundromats”) provides unattended self-service laundromat facilities.  As such, patrons and visitors use the facility at their own risk.
  2. Best Laundromats shall not be liable for any loss of property or theft of property, in connection with the visitation of or use of Best Laundromats’ facilities.
  3. Best Laundromats shall not be liable for any damage to property in connection with the visitation of or use of Best Laundromats’ facilities.  This includes but is not limited to fabric shrinkage, discolouring, runs, rips, tears, or any other damage to items.
  4. All visitors and patrons of Best Laundromats’ facilities accept full responsibility for their own safety, and the safety of persons in their care.  Care should be taken to avoid slipping on wet floors.  All visitors acknowledge that as a laundry facility, wet floors are an identified potential slipping hazard.
  5. Best Laundromats shall not be responsible for storing or returning items belonging to patrons that are left in machines after leaving the facilities.
  6. Examples of laundry items that should NOT be put through washers and dryers include but are not limited to:
    • Any items labelled “hand wash only”, “hang/dry flat”, “special care” or “dry clean only”.
    • Clothing items that have linings inside of them (this includes dresses, gowns, skirts and pants).
    • Clothing that has beading or delicate embellishments.
    • Any clothing items that appear fragile or delicate.
    • Clothing that is highly stained or soiled.
    • Heavy wool such as coats or suits.
    • Clothing that has a blend of fabrics, and generally should be dry cleaned.
    • Fur (send out to dry clean).
    • Leather (needs to be dry cleaned).
    • Suede (needs to be dry cleaned).
    • Pillows (Sometimes the feathers inside fall apart).
    • Silk generally requires to be hand washed.
  7. Patrons are advised to check and remove all valuables (such as jewellery or money) from their items before placing them in the washing or drying machines.  Best Laundromats shall not be liable for the loss of or damage to such items.
  8. Patrons are advised to check that the interior of washers and dryers are empty before use. Best Laundromats shall not be liable for any damage to property caused by items left in washers and dryers by previous patrons.
  9. Patron refunds are solely at the discretion of Best Laundromats.  If a refund is deemed appropriate by Best Laundromats, refunds are provided back to the payment source (card), or as a credit coupon towards future use of the facilities. Best Laundromats do not provide cash back refunds.
  10. Patrons shall adhere to laundromat etiquette and signage instructions present on site to the best of their abilility.
  11. Patrons shall make every effort to ensure the space is kept tidy, and to clean up any mess that they make.
  12. Items and laundry left unattended may be moved by Best Laundromats or other patrons.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us using the contact form on our website.

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